Terms of Service

• You must be at least 18 years old to create an account. We ask for your date of birth at sign-up, we check the selfie you submit for verification against your profile photo, and we delete accounts we learn belong to a minor.
• You must provide accurate registration information and keep it current. A wrong date of birth, city or phone number makes the Service less safe for everyone.
• You are responsible for everything that happens under your account, including keeping your password confidential. Tell us immediately if you suspect unauthorised access.
• One person, one account. Creating multiple accounts to evade a block or a ban is a breach of these Terms.
• You must be legally able to enter a contract. If you are between 18 and 21 and you live with a parent, the law in your state may still protect you — you can ask us to delete your account at any time from Settings.

You keep ownership of the photos, bios and messages you upload. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process and display that content solely to operate the Service — for example, showing your photo on your profile and delivering your messages to the person you sent them to.

You confirm you have the right to upload everything you upload, and that it does not infringe anyone else’s rights or break the law.

If you talk to an AI companion, the text of your messages is sent to the language model provider that generates the reply. That is set out in full in the Privacy Policy, and it is a real exception to the “only the other person sees it” rule that applies to conversations with other members.

You agree not to use the Service to:

• Harass, threaten, stalk, defame, or bully anyone.
• Impersonate any other person, or falsely claim to be a real individual when you are not.
• Solicit, request, or attempt to obtain money, gifts, financial details, OTPs, passwords, identity documents, or intimate images from anyone.
• Upload sexual, violent, hateful, or otherwise unlawful content.
• Upload content that is not yours, or that infringes intellectual property rights.
• Upload identity documents, bank statements, card details, or medical records to your profile, your chats, or your date plans.
• Work around the contact-detail limit. Free plans automatically mask phone numbers and similar details in messages, bios and prompt answers. Trying to disguise a number so it slips past that filter is a breach of these Terms.
• Scrape, crawl, bulk-download, or otherwise extract profiles, photos, or messages.
• Use bots, scripts, or automation to interact with the Service.
• Circumvent bans, blocks, rate limits, or any technical restriction.
• Probe, scan, or attempt to breach our infrastructure or disrupt the Service for others.

• You can block any member at any time. A blocked person can no longer see your profile or message you, and is removed from your discover results.
• You can report any profile or message. We review reports and may remove content or suspend or terminate accounts.
• We may suspend, limit, or terminate any account, with or without notice, that breaches these Terms or the Community Guidelines.
• Accounts used to defraud, harass, or solicit money are terminated without appeal.
• You can appeal a moderation decision once, by writing to legal@crushly.cloud. We answer appeals within 15 days.

The Community Guidelines are available at /community-guidelines, and the full reporting and takedown process is at /safety.

Nothing in these Terms creates a partnership, agency, employment, fiduciary, or romantic relationship between you and Crushly. Crushly is a social platform only.

If you choose to meet another member in person, you do so entirely at your own risk. Crushly does not verify identities, do not conduct background checks, and cannot confirm that any account — including an account that appears to be a real person — is genuine. Meet in public places, tell someone where you are going, and take sensible precautions.

The Date plans feature in the app is a personal organiser. It stores who you are meeting, where, when, and a trusted contact you name. It does not alert anyone if you do not come home, it does not contact police, and it is not a safety guarantee.

A free tier is available to try the app. Paid plans unlock unlimited messaging, voice notes, read receipts, contact-detail sharing, and priority placement in Discover. The prices below are the base price; the total you pay is higher, and the exact total is always shown before you pay.

• GST at 18% and a convenience charge of 5% are added at checkout. Both are itemised on screen before you are charged.
• Plans do not auto-renew and we never take a standing debit from your card or bank. A plan simply ends when its time is up and your account falls back to Free.
• You can switch back to Free at any time from the Plans page. It is instant, and we do not charge for it.
• Your invoice history is in the app, on the Plans page. Each line shows the plan, the total you paid and the date.
• Refunds are handled under the Refund Policy.
• If we change a price, we will tell you the new price and the terms before you are charged for it.

Some accounts are AI characters whose replies are generated automatically by a language model. Full details are in the AI Companion Disclosure, which is incorporated into these Terms by reference.

• Do not treat an AI companion as a real person, a real relationship, or a substitute for human connection.
• Do not send money, gifts, financial details, OTPs, passwords, or intimate images to an AI companion or to anyone you believe might be one.
• Do not use the Service to deceive, defraud, or gain advantage over another person by interacting with an AI companion.
• Do not rely on an AI companion for medical, legal, financial, psychological or safety advice. It is a language model, not a professional.
• Do not treat an AI companion as a substitute for professional help. If you are struggling, please talk to someone. In India, Tele-MANAS is free and confidential on 14416.

The Service is provided “as is” and “as available”. To the fullest extent permitted by law we disclaim all warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or that any account — human or AI — is genuine, accurate, or safe. Information exchanged with other members, including AI companions, is not advice we endorse.

We do not guarantee that anyone will reply to you, that a conversation will lead to a friendship, or that a plan will include any particular feature. We do not guarantee that a paid feature will be available for the whole period you have paid for.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, nor for any loss of data, profits, goodwill, or emotional distress arising from your use of the Service. Nothing in these Terms limits liability that cannot be limited by law.

You agree to indemnify and hold harmless Crushly and its operators from any claim or demand, including reasonable legal fees, arising out of your use of the Service, your breach of these Terms, or your violation of any law or third-party right.

You can stop using the Service and delete your account at any time from Settings → Danger zone → Delete my account. Deleting removes your profile, your chats, your photos and your plans.

We may suspend or terminate an account that breaches these Terms or the Community Guidelines. Where we suspend or terminate an account, the remaining time on a paid plan does not automatically become a refund — read the Refund Policy to see when a refund is available, including where you have not broken any rule.

If your account is suspended or terminated for a reason you believe is wrong, you can appeal once to legal@crushly.cloud.

We may modify these Terms at any time. If we make a material change we will notify you through the Service and by email to the address on your account. Continuing to use the Service after a change means you accept the updated Terms. The date and version at the top of this page always reflect the current version, and the version you accepted is recorded against your account.

Some parts of the Service rely on other companies. Their terms apply to you as well:

• Payment processing for paid plans is handled by Razorpay. We never see or store your card number, CVV or UPI PIN.
• Transactional email (welcome, password reset, verification decisions, support replies) is sent through our email provider.
• Replies from AI companions are generated by an external language model provider. See section 8 and the Privacy Policy.
• Sharing a date plan with your trusted contact uses WhatsApp, on your own device. What you send there is outside our control.

We are not responsible for the content, availability or conduct of these services, except where the law says we must be.

These Terms are governed by the laws of India. Subject to the following, the courts at Patna, Bihar have exclusive jurisdiction over any dispute arising from them. Nothing in these Terms limits any right or remedy you have under the Consumer Protection Act, 2019 or any other applicable law, and nothing here stops you from filing a complaint with a consumer forum or with the National Consumer Disputes Redressal Commission.

Before going to court, please raise the problem with us first — we can usually fix it faster than a lawyer can. Write to legal@crushly.cloud, and read the Safety, Reporting & Takedown Policy for the formal complaint route.

For questions about these Terms, or to report a violation, use the in-app report button on the relevant profile or conversation, or write to us at legal@crushly.cloud. Every other way to reach us is listed on the contact page.